GPay & Payment Terms

1. What GPay is

GPay is ShopLink AI's payment and project billing interface. It gives you one place to see the price and status of what you have paid for — BOX orders, and, where applicable, samples, production, logistics and fulfillment costs billed to you — and to pay for it through a connected payment method.

GPay is not a bank account or a licensed payment intermediary service, and ShopLink AI does not hold or custody your funds as a deposit or an electronic wallet balance unless this document expressly says otherwise for a specific feature. Payments are processed through licensed third-party payment providers (such as bank transfer rails, card networks and payment gateways) for the specific transaction you authorize. If ShopLink AI introduces a licensed wallet or balance-holding feature in the future, that feature will be described in its own clearly labeled terms before it is offered.

2. Price

The price and duration shown at checkout are the commercial terms for that BOX purchase. For Vietnam, prices are normally shown in VND.

The server verifies the final BOX price and duration before creating a payment request. A price edited in the browser does not change the amount due.

3. Payment methods

VietQR is the primary local payment method for BOX products when it is available. Other methods, such as card (Visa, Mastercard), PayPal, USDT or bank transfer, may be shown when the corresponding payment rail is actually enabled for the account, region and product.

A payment method displayed as "coming soon" is not an available payment method.

4. Activation

A BOX is activated only after payment is confirmed by the payment system. Activation creates the paid entitlement for the selected BOX and duration and links it to the relevant account or verified identity.

The paid period starts from activation, not from the time the checkout page was opened.

5. Duration

BOX products are prepaid for the duration shown at checkout — 30 days per term. There is no automatic renewal by default. If ShopLink AI later offers auto-renewal, it will only apply where the checkout clearly shows it and the user explicitly agrees.

6. Sourcing, production and logistics costs

Where a project involves factory quotations, sample payments, production deposits or freight, those amounts are charged separately from the BOX service fee, as described in the Sourcing & Factory Representation Agreement and the BOX Order & Guarantee Terms. Amounts owed directly to a manufacturer or logistics partner are billed and, where GPay is used only as the payment interface for that specific, itemized charge, paid through GPay to that provider — never bundled into the BOX price without your itemized approval under the Mr.Host AI Agent Agreement.

7. Failed, duplicate or delayed payments

If a payment fails, the BOX or other charge is not activated.

If the same purchase is paid twice or a payment is confirmed but activation fails because of a ShopLink AI system error, contact support@shoplinkai.com with the order or payment reference. We will investigate and, where appropriate, correct the activation or refund the duplicate/failed service charge.

8. Refunds after activation

A BOX is a digital service that starts after payment confirmation. Once the BOX has been activated and service delivery has begun, a change of mind does not automatically create a right to a refund, except where mandatory law requires otherwise.

A refund or service credit may be considered when:

• payment was duplicated;
• the BOX could not be activated because of our system;
• a material service failure prevents use and cannot be reasonably corrected;
• applicable law requires a refund.

We may ask for order information and reasonable evidence needed to review the request.

9. Cancellation

Because standard BOX terms are prepaid, cancellation normally means choosing not to purchase another term. It does not shorten an already activated period unless ShopLink AI agrees otherwise or mandatory law requires it.

10. Taxes, banks and third-party fees

Banks, payment providers or card/crypto networks may apply their own fees, exchange rates or processing rules. These are separate from the BOX price unless checkout expressly includes them.

11. Support

Payment and activation questions: support@shoplinkai.com

Include the email used for checkout, BOX name, amount and payment/order reference. Do not send passwords or full payment credentials by email.

Version: 3.0

Effective date: 15 September 2026